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Chatboq helps businesses connect with customers through fast, personal messaging in one place. With real-time chat, smart automation, and customer insights, teams respond faster, solve issues quickly, and build lasting trust.
We are a passionate team of developers, designers, and problem-solvers committed to removing the friction between businesses and the people they serve.
Our focus is on creating a chat platform that is as easy to use as it is powerful, blending real-time messaging, automation, and customer insights into a single, intuitive workspace.
Chatboq began in 2023 with a simple mission: to make online customer conversations more direct and more effective. In the early days, we focused on perfecting a lightweight and reliable chat widget that worked on any website without technical complexity.
By 2024, we expanded into more intelligent workflows, AI-powered assistance, and deeper integrations with CRM, social, and support channels.
In 2025, we introduced advanced capabilities such as live translation, co-browsing, in-chat payments, and customizable help centers, transforming Chatboq into an all-in-one communication hub trusted by teams across industries.
Our vision is to become the most trusted conversation platform for businesses of all sizes, helping them connect instantly and deliver experiences that customers remember.
Our mission is to bridge the gap between businesses and customers by making every conversation faster, more thoughtful, and more personal.
At Chatboq, customer communication should feel effortless, whether it is a quick question, a complex support request, or ongoing relationship building.y and deliver experiences that customers remember.
Our platform is designed to streamline each interaction from the very first to long-term engagement, giving teams the tools they need to respond with speed, deliver with clarity, and connect with empathy.
By combining intelligent automation with a human touch, we help businesses earn trust, strengthen loyalty, and create experiences that turn one-time visitors into lasting relationships.
Chatboq is designed to help teams work together seamlessly. Every chat includes a full transcript, so anyone who joins can instantly understand the conversation’s context. Intelligent routing sends incoming messages to the right person, reducing delays and ensuring customers get accurate answers the first time. Internal notes, conversation triage, and working hour controls keep your team organized and in sync even during busy hours.
In customer service, speed matters. With Chatboq, every interaction happens in real time. Live typing previews allow your team to see what customers are writing before they hit send, enabling quicker and more thoughtful responses. A typing indicator shows customers that help is on the way, and instant notifications make sure no message goes unnoticed.
You can be up and running with Chatboq in minutes. All it takes is adding a single script to your website. It works smoothly with popular site builders like WordPress and Shopify as well as custom-built platforms. The interface is intuitive, so you can configure it without needing technical expertise, making it perfect for both small teams and large organizations.
Automation is built into the heart of Chatboq. The no-code chatbot builder allows you to create intelligent conversation flows by dragging and dropping components on a visual canvas. You can set triggers, route queries, and even automate payment collection directly in the chat window. This frees your agents to focus on complex issues while routine tasks are handled automatically.
Every interaction builds a richer picture of your customer. Chatboq gives you complete profiles that include contact details, communication history, and behavioral insights. Smart segmentation and filtering let you target specific groups, while lifecycle tracking and timelines help identify opportunities for upselling, retention, and re-engagement.
Your customers expect support whenever they need it. Chatboq combines always-on automation with the ability to transfer conversations to human agents for more complex questions. This balance ensures visitors always get the help they need, whether it’s day or night, and they never feel left without a solution.
The chat experience is designed to work perfectly on any device. Mobile-responsive layouts and dedicated desktop and mobile apps keep your team connected from anywhere. This means that whether an agent is in the office or on the move, they can respond quickly without losing access to essential features.
Even the entry-level version of Chatboq is packed with features that many competitors keep behind paywalls. From real-time chat to basic automation and customer insights, you get the essentials you need to run professional-grade customer communication without compromise.
We believe in building trust through transparency. If Chatboq does not meet your expectations, our refund process is straightforward and hassle-free, giving you peace of mind when you start.
Understand exactly how your team and customers interact. Chatboq’s reporting tools cover conversation volumes, busiest times, agent performance, and customer satisfaction. You can view pre-built reports or create custom dashboards to focus on the metrics that matter most to your business.
Security is built into everything we do. Chatboq protects your data with double-factor authentication, TLS encryption for information in transit, and continuous replication to safeguard your history. Hosting is managed on a reliable, secure infrastructure, and we operate under strict data processing agreements for compliance and peace of mind.
Language should never be a barrier to excellent service. Chatboq supports multiple languages and includes AI-powered translation tools so you can serve a global audience with confidence. This makes your business more approachable and inclusive, no matter where your customers are located.
Your brand is unique, and your customer experience should reflect that. Chatboq lets you adjust colors, messaging tone, greetings, and widget layouts so the chat blends perfectly with your website and feels like a natural extension of your brand.
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