Chatboq Ticketing System launching soon — Join the waitlist for early access

Chatboq-logo

Chatboq

Privacy Policy

Have questions or concerns about how we handle your data? Feel free to reach out anytime at info@chatboq.com

Table of content

1. Introduction

This Privacy Policy is issued by CHATBOQ PTE. LTD., Unique Entity Number 202546183G, an exempt private company limited by shares incorporated in Singapore on 16 October 2025 and trading as Chatboq (“Chatboq”, “we”, “us” or “our”).

Our registered office is:
CHATBOQ PTE. LTD.
LTD. 1007 Lower Delta Road
#12-02, Teresa Ville
Singapore 099310

Chatboq respects the privacy of individuals and is committed to handling personal data responsibly and in accordance with the Singapore Personal Data Protection Act 2012 (“PDPA”) and other applicable data-protection laws.

This Privacy Policy explains how we collect, use, disclose, store, protect, transfer and otherwise process personal data in connection with:

  • the Chatboq website
  • Chatboq web and mobile applications
  • AI chatbot services
  • live-chat widgets
  • customer-support and ticketing tools
  • customer relationship management features
  • messaging and communication channels
  • reporting and analytics features
  • APIs, plugins and integrations
  • sales, marketing and customer-support activities and
  • other services that refer or link to this Privacy Policy.

These are collectively referred to as the “Services”.

2. Meaning of Personal Data

"Personal data" means data, whether true or not, about an individual who can be identified:
  • from that data
  • from that data together with other information to which an organisation has or is likely to have access.
Personal data does not generally include business contact information used solely for business purposes, such as an individual’s business title, business telephone number or business email address, where the applicable exclusion under the PDPA applies.

3. Chatboq’s Role

3.1 When Chatboq acts as an organisation.


Chatboq acts as the organisation responsible for personal data when we determine why and how the personal data is processed.

This generally applies when you:
  • visit the Chatboq website
  • register for a Chatboq account
  • subscribe to or purchase the Services
  • contact our sales or support teams
  • receive communications directly from Chatboq
  • apply for employment or contract work with Chatboq
  • participate in a survey, event or product demonstration
  • otherwise interact directly with Chatboq.

3.2 When Chatboq acts as a data intermediary.


A Chatboq business customer may use the Services to process personal data relating to its customers, website visitors, employees, representatives or other individuals.

Where Chatboq processes such personal data solely on behalf of and for the purposes of the customer, Chatboq acts as a “data intermediary” under the PDPA.

In these circumstances:
  • the customer decides why the personal data is collected and used
  • the customer is responsible for providing appropriate privacy notices
  • the customer is responsible for obtaining any required consent
  • the customer is responsible for handling requests from affected individuals
  • Chatboq processes the personal data according to the customer’s instructions, the service agreement and applicable law.

Questions or requests relating to personal data controlled by a Chatboq customer should normally be directed to that customer. Chatboq will provide reasonable assistance where required by applicable law or our agreement with the customer.

4. Personal Data We May Collect

Depending on how you interact with Chatboq, we may collect the following categories of personal data.

4.1 Account and profile information


This may include:
  • full name
  • email address
  • telephone number
  • job title
  • company or organisation name
  • username
  • encrypted or hashed password
  • profile photograph
  • workspace and team information
  • account permissions and user role
  • language and communication preferences
  • account-verification information
  • multi-factor authentication information.

4.2 Subscription and billing information


This may include:
  • billing name
  • billing address
  • company name
  • tax information
  • subscription plan
  • invoice information
  • payment status
  • transaction history
  • payment method type
  • limited payment identifiers supplied by our payment provider.

Complete debit-card or credit-card details may be collected directly by our authorised payment processor and may not be stored by Chatboq.

4.3 Chatbot and conversation information.


When Chatboq’s Services are used for chatbot, live-chat or customer-support purposes, we may process:
  • chat messages
  • chatbot questions and responses
  • names and contact details
  • support requests
  • conversation history
  • customer-service notes
  • satisfaction ratings
  • chatbot workflows
  • lead information
  • CRM information
  • documents, images and files
  • information submitted through forms
  • website or account identifiers
  • other information voluntarily provided during a conversation
The Chatboq customer using the Services determines what information it requests from its end users.

4.4 Website and usage information


we may collect :
  • IP address
  • browser type and version
  • device type
  • operating system
  • language
  • approximate location derived from IP address
  • pages visited
  • referring website
  • date and time of access
  • session duration
  • clicks and navigation activity
  • chatbot or widget interactions
  • login and authentication activity
  • feature usage
  • API activity
  • diagnostic information
  • error reports
  • security logs

4.5 Communications.


When you contact us, we may collect:
  • your contact information
  • correspondence with Chatboq
  • support-ticket information
  • feedback
  • survey responses
  • enquiry details
  • call or meeting information

Where a call or online meeting is recorded, we will provide appropriate notification where required.

4.6 Information from third parties and integrations.


We may receive information from:
  • your employer or organisation
  • another authorised Chatboq user
  • payment providers
  • identity and authentication providers
  • CRM services
  • ecommerce platforms
  • social-media and messaging platforms
  • analytics providers
  • customer-support tools
  • Integrations enabled by you or your organization

The information received depends on the integration, its permissions and the choices made by the customer.

5. How We Collect Personal Data


We may collect personal data:
  • directly from you
  • when you create or use an account
  • when you communicate through a Chatboq-powered chatbot
  • when a customer uploads or submits information
  • automatically through the website or application
  • through cookies and similar technologies
  • from an authorised representative
  • from connected third-party services
  • from publicly available sources
  • where collection is authorised or required by law

Where appropriate, we will notify you of the purposes for collecting, using or disclosing your personal data at or before the time of collection.

Purposes for Collecting, Using and Disclosing Personal Data

We may collect, use or disclose personal data for the following purposes.

6.1 Providing the Services

This includes:
  • creating and administering accounts
  • authenticating users
  • providing chatbot and live-chat functionality
  • processing and displaying messages
  • storing conversation history
  • delivering customer-support tools
  • operating customer workspaces
  • providing CRM and lead-management features
  • enabling integrations
  • delivering analytics and reports
  • providing mobile or browser notifications
  • maintaining the availability of the Services

6.2 Subscription and payment administration


This includes:
  • processing subscriptions
  • collecting payments
  • issuing invoices
  • administering renewals
  • maintaining financial records
  • resolving billing disputes
  • preventing payment fraud

6.3 Customer support and communications


This includes:
  • responding to enquiries
  • providing technical support
  • investigating reported problems
  • delivering onboarding and training
  • sending security notifications
  • sending service-related messages
  • communicating changes to the Services
  • responding to complaints


6.4 Security and fraud prevention


This includes:
  • protecting accounts and systems
  • detecting unauthorised access
  • preventing fraud, spam and abuse
  • maintaining security and audit logs
  • investigating suspicious activity
  • enforcing access controls
  • enforcing our agreements
  • protecting Chatboq, our customers and other individuals

6.5 Product improvement


This includes:
  • analysing how the Services are used
  • fixing errors
  • improving performance
  • developing new functionality
  • testing features
  • conducting research
  • measuring customer satisfaction
  • producing aggregated or anonymised statistics

Where reasonably possible, we use aggregated or anonymised information that does not identify an individual.

6.6 Legal and business purposes


This includes:
  • complying with legal obligations
  • responding to lawful requests
  • maintaining corporate, accounting and tax records
  • establishing, exercising or defending legal claims
  • conducting audits
  • investigating policy violations
  • obtaining professional advice
  • managing corporate transactions
  • protecting the rights, safety and property of Chatboq and others

6.7 Other notified purposes


We may process personal data for another purpose where:
  • we have informed the individual of that purpose
  • the purpose is reasonably related to an existing notified purpose
  • consent has been provided
  • consent is deemed under applicable law
  • collection, use or disclosure without consent is authorised or required by law

8. Withdrawal of Consent

You may withdraw consent for Chatboq’s collection, use or disclosure of your personal data by contacting our Data Protection Officer.

Before processing the withdrawal, we may:
  • verify your identity
  • explain the likely consequences of withdrawal
  • confirm which processing activities are affected
  • inform you whether legal or contractual restrictions apply

Following withdrawal, we will cease the affected collection, use or disclosure within a reasonable period, unless continued processing is authorised or required by law.

Withdrawal of consent may prevent us from providing some or all of the Services.

Withdrawal does not affect processing that was lawful before the withdrawal.

9. Artificial Intelligence Processing

Chatboq may use artificial intelligence technology to provide features such as:
  • automated chatbot responses
  • suggested replies
  • message classification
  • conversation summaries
  • translation
  • knowledge-base searches
  • lead qualification
  • sentiment or intent identification
  • workflow automation

Customer information may be transmitted to authorised AI service providers where necessary to provide an AI feature selected by the customer.


Chatboq does not use customer chatbot conversations to train general-purpose artificial intelligence models unless:
  • the customer has expressly agreed
  • the relevant individuals have been appropriately notified where required
  • the processing is permitted under applicable law

AI-generated responses may be inaccurate or incomplete. Customers remain responsible for reviewing AI outputs before relying on them for decisions that may materially affect an individual.

Customers must not use Chatboq’s AI features to make solely automated decisions producing legal or similarly significant effects unless appropriate safeguards and human review are implemented.

10. Disclosure of Personal Data

We may disclose personal data to the following parties where reasonably necessary.

10.1 Service providers and data intermediaries


These may includes providers of:
  • cloud hosting
  • data storage and backup
  • cybersecurity
  • application monitoring
  • email delivery
  • notification delivery
  • payment processing
  • customer support
  • analytics
  • artificial intelligence
  • communications infrastructure
  • professional consulting
  • other operational services

These providers are required to process personal data only for authorised purposes and to apply appropriate confidentiality and security measures.

10.2 Customer-authorised integrations.


Information may be disclosed to third-party services connected by the customer, such as messaging platforms, social networks, CRMs, ecommerce systems and automation services.

The customer is responsible for deciding which integrations to enable.

10.3 Professional advisers


We may disclosure information to :
  • lawyers
  • accountants
  • auditors
  • insurers
  • banks
  • consultants
  • other professional advisers

10.4 Authorities and legal recipients.


We may disclose information where reasonably necessary to:

  • comply with applicable law
  • respond to a court order
  • respond to a lawful government request
  • investigate fraud or security incidents
  • enforce an agreement
  • protect an individual’s safety
  • protect Chatboq’s legal rights


10.5 Business transfers.


Personal data may be disclosed as part of an actual or proposed:
  • merger
  • acquisition
  • financing
  • restructuring
  • sale of assets
  • insolvency process
  • similar corporate transaction

Chatboq does not sell personal data for monetary consideration.

11. Overseas Transfers

Chatboq may use service providers located outside Singapore.

As a result, personal data may be processed or stored in countries other than Singapore.

Where we transfer personal data outside Singapore, we will take appropriate steps to ensure that the recipient provides a standard of protection that is at least comparable to the protection required under the PDPA.

Depending on the circumstances, these safeguards may include:
  • contractual data-protection clauses
  • contractual data-protection clauses
  • data-processing agreements
  • the ASEAN Model Contractual Clauses
  • binding corporate rules
  • recognised certifications
  • technical and organisational safeguards
  • another transfer mechanism permitted by law

12. Access and Correction Requests

Subject to the PDPA and applicable exceptions, you may request:
  • access to personal data about you that is in our possession or under our control
  • information about how that personal data has been used or disclosed during the applicable period
  • correction of an error or omission in your personal data

Requests must be submitted in writing to our Data Protection Officer and must contain sufficient information for us to :
  • identify the requester
  • identify the requested personal data
  • understand the requested access or correction

We may take reasonable steps to verify your identity before responding.

We will respond as soon as reasonably possible and within the period required under applicable law. Where we are unable to complete our response within the prescribed period, we will inform you in writing of the time by which we expect to respond.

A reasonable administrative fee may be charged for an access request where permitted by law. We will provide an estimate before processing a chargeable request.

We may refuse or limit a request where an exception under the PDPA applies.

Where the requested data is controlled by a Chatboq customer, we may refer the request to that customer.

13. Accuracy of Personal Data

We will make reasonable efforts to ensure that personal data collected by or on behalf of Chatboq is accurate and complete where the data is likely to:
  • be used to make a decision affecting the individual
  • be disclosed to another organisation

You are responsible for ensuring that information submitted to Chatboq is accurate, complete and current.

Account information may be updated through the relevant account settings or by contacting us.

14. Protection of Personal Data

Chatboq implements reasonable security arrangements designed to protect personal data against:
  • unauthorised access
  • unauthorised collection
  • unauthorised use
  • unauthorised disclosure
  • unauthorised copying
  • unauthorised modification
  • accidental or unlawful loss
  • destruction
  • similar risks

Depending on the system and risk involved, our safeguards may include:
  • encryption during transmission
  • encryption at rest where appropriate
  • secure password hashing
  • role-based access controls
  • multi-factor authentication
  • logging and monitoring
  • security testing
  • vulnerability management
  • backup and recovery procedures
  • access reviews
  • confidentiality obligations
  • staff training
  • incident-response procedures
  • secure software-development practices

No electronic transmission or storage system is completely secure. Users are responsible for protecting their account credentials and informing Chatboq immediately of suspected unauthorised access.

15. Retention of Personal Data

We retain personal data only for as long as:
  • the purpose for which it was collected continues to be served
  • it is required to provide the Services
  • it is required for legal or business purposes
  • it is necessary to resolve disputes
  • it is required for security or fraud prevention
  • retention is otherwise required or permitted by law

When personal data is no longer required, we will take reasonable steps to:
  • securely delete it
  • anonymise it
  • prevent it from being associated with an identifiable individual

Customer Content will ordinarily be deleted from active systems within a defined period after account termination and from backup systems within a further defined period, subject to legal, technical and contractual requirements.

Aggregated or irreversibly anonymised data may be retained because it no longer identifies an individual.

16. Data Breach Management

Chatboq maintains procedures to identify, contain, investigate, assess and respond to suspected personal-data breaches.

Where a breach is assessed as notifiable under the PDPA, Chatboq will notify:
  • the Personal Data Protection Commission
  • affected individuals, where required

within the applicable statutory periods.

Where Chatboq processes affected data as a data intermediary, we will notify the relevant customer without undue delay and provide reasonable assistance with its investigation and notification obligations.

17. Cookies and Similar Technologies

Chatboq may use cookies, local storage, pixels, software development kits and similar technologies to:
  • maintain user sessions
  • authenticate accounts
  • remember preferences
  • maintain security
  • prevent fraud
  • measure application performance
  • diagnose errors
  • analyse use of the Services
  • support marketing where permitted

Cookies that are not strictly necessary will be used only where required consent has been obtained.

Users can manage cookie preferences through:
  • Chatboq’s cookie-preference centre
  • browser settings
  • device settings
Disabling essential cookies may prevent parts of the Services from operating correctly.

Further information is available in the Chatboq Cookie Policy.

18. Marketing and the Do Not Call Provisions

Where permitted by law, Chatboq may send information about :
  • product updates
  • offers
  • events
  • webinars
  • demonstrations
  • newsletters
  • related Chatboq services

You may unsubscribe from marketing emails using the unsubscribe link included in the message.

Chatboq will comply with applicable Singapore Do Not Call requirements before sending specified marketing messages to Singapore telephone numbers.

Service, security, billing and account communications are not marketing messages and may continue after a marketing opt-out.

We may retain limited suppression-list information to ensure that an opt-out request continues to be respected.

19. Your Privacy Rights

Your rights depend on the law applicable to your location and our role in processing your information.

Subject to legal conditions and exceptions, you may have the right to:
  • Request information about how your data is processed
  • Access personal data held about you
  • Request correction of inaccurate or incomplete data
  • Request deletion or erasure
  • Restrict certain processing
  • Object to certain processing
  • Withdraw consent
  • Request a portable copy of eligible information
  • Opt out of direct marketing
  • Opt out of certain sale or sharing activities
  • Request review of certain automated decisions
  • Make a complaint to a regulator
  • Receive equal service when exercising privacy rights

We may need to verify your identity before completing a request.

We may decline or limit a request where:
  • We cannot verify the requester
  • An exception applies
  • The request would adversely affect another person
  • Retention is legally required
  • The request is manifestly unfounded or excessive
  • We are acting only on behalf of a customer and must direct the request to that customer

To exercise a right, contact us using the details in Section 27.

20. Singapore Privacy Rights

Where Singapore’s Personal Data Protection Act applies, individuals may request:
  • Access to personal data under Chatboq’s possession or control
  • Correction of inaccurate or incomplete personal data

Individuals may also withdraw consent for the collection, use or disclosure of personal data by giving reasonable notice.

Withdrawal may affect our ability to continue providing features that require the relevant information.

We will respond to eligible requests in accordance with applicable requirements. An administrative fee may be charged for an access request where legally permitted, but not for a correction request.

Questions or complaints may be directed to Chatboq’s Data Protection Officer.

21. European Economic Area, United Kingdom and Switzerland

Where applicable European data-protection law applies, individuals may have rights to:
  • Be informed about processing
  • Access personal data
  • Correct personal data
  • Request erasure
  • Restrict processing
  • Object to processing
  • Receive data portability
  • Withdraw consent
  • Object to direct marketing
  • Challenge certain automated decisions
  • Complain to a competent supervisory authority

Where processing is based on legitimate interests, you may request information about those interests.

Where processing is based on consent, withdrawing consent will not affect processing lawfully completed before withdrawal.

Chatboq will generally respond to a valid request within the period required by applicable law.

Where Chatboq processes data solely for a customer, the request may need to be submitted to that customer.

22. California Privacy Notice

This section applies only where the California Consumer Privacy Act, as amended, applies to Chatboq’s processing.

22.1 Categories of information.


Depending on your interaction with Chatboq, we may collect:
  • Identifiers
  • Customer-record information
  • Commercial information
  • Internet or network activity
  • Approximate geolocation
  • Professional or employment information
  • Audio or electronic communications
  • Inferences drawn from usage information
  • Sensitive personal information where voluntarily provided or necessary for an enabled feature

22.2 Sources


We may collect this information:
  • Directly from individuals
  • From customers
  • Automatically through the Services
  • From connected integrations
  • From service providers
  • From business partners
  • From publicly available sources

22.3 Purposes


We may use this information to:
  • Provide and maintain the Services
  • Process subscriptions
  • Authenticate users
  • Provide support
  • Protect security
  • Improve the Services
  • Communicate with users
  • Comply with law
  • Perform other purposes disclosed when information is collected

22.4 California rights


Eligible California residents may have the right to:
  • Know what personal information is collected
  • Access specific pieces of personal information
  • Request correction
  • Request deletion
  • Opt out of the sale or sharing of personal information
  • Limit certain uses of sensitive personal information
  • Exercise rights without unlawful discrimination

22.5 Authorised agents


An authorised agent may submit a request where legally permitted. We may require proof of authority and identity verification.

22.6 Appeals and complaints


Where an appeal process is legally required, instructions will be included in our response.

23. Other Regional Privacy Rights

Residents of other jurisdictions may have additional privacy rights under local law.

Where applicable, Chatboq will honour legally valid requests involving:
  • Access
  • Correction
  • Deletion
  • Consent withdrawal
  • Data portability
  • Processing objections
  • Marketing opt-outs
  • Regulatory complaints

Nothing in this Privacy Policy is intended to remove rights that cannot legally be waived.

24. Children’s Personal Data

Chatboq business accounts are not intended to be registered by individuals below 18 years of age.

We do not knowingly allow children to create business accounts without appropriate authorisation.

A Chatboq customer may operate a service that is accessible to children. That customer is responsible for :
  • deciding whether children’s personal data may be collected
  • providing age-appropriate notices
  • obtaining parental or guardian consent where required
  • limiting the data collected
  • applying appropriate safeguards

Contact our Data Protection Officer where you believe children’s personal data has been submitted unlawfully.

25. Third-Party Services

The Services may contain links to or integrations with third-party websites, applications and platforms.

Chatboq does not control the independent privacy practices of third parties. Personal data processed independently by a third party is governed by that third party’s privacy policy.

Customers should review a third party’s privacy and security practices before enabling an integration.

26. Changes to This Privacy Policy

We may update this Privacy Policy to reflect:
  • changes to the Services
  • changes to our business practices
  • new technology
  • legal or regulatory developments
  • changes to our service providers

The updated policy will be published with a revised “Last Updated” date.

Where a change materially affects how personal data is processed, we will provide additional notice through the Services, by email or by another appropriate method.

Where consent is required for a new purpose, we will obtain that consent separately.

27. Data Protection Officer

Questions, complaints, access requests, correction requests and consent-withdrawal requests may be directed to our Data Protection Officer:

Data Protection Officer
Trading as Chatboq
1007 Lower Delta Road
#12-02, Teresa Ville
Singapore 099310

Email: contact@chatboq.com

Please include sufficient information for us to identify you and understand your request.

We may request additional information to verify your identity before processing the request.

28. Consent

By accessing this website, you explicitly agree to our Privacy Policy and the Terms of Use
Banner

Chatboq App Delights Your Customers and Boosts Sales

Book a live demo to see our Chat Widget App greet visitors instantly, capture leads, and sync every chat to your CRM. Watch how this light widget slashes response times and turns browsers into buyers.