Ticketing System
Chatboq’s ticketing system keeps every customer request organized from start to resolution. Convert chats, emails, and form submissions into trackable tickets, assign them to the right team members, set priorities, and monitor progress all in one place for faster resolutions and happier customers.
Build deeper connections through deep insights.
Track & Resolve Requests
Convert chats, emails, and forms into tickets with full history for faster resolutions.
Smart Assignment & Collaboration
Route tickets to the right team, add internal notes, and set reminders to keep work on track.
Trusted by leading companies worldwide
Manage Every Support Request With Chatboq
Chatboq makes it simple to capture, track, and resolve every customer request in one organized system.
Create Tickets in One Click
When customers click "Help" and send a message, Chatboq instantly turns it into a ticket in your shared inbox so it's easy to track.
Work on Tickets from Anywhere
Access and update tickets from the web, desktop, or mobile app so your team can respond no matter where they are.
Get Notified Instantly
Receive real-time alerts for new tickets so you can reply quickly and keep customers satisfied.
Handle Unlimited Requests
Manage multiple tickets efficiently without losing track or getting buried in emails.
Seamlessly Add Ticketing to Your Workflow with Chatboq
Chatboq's ticketing tools make it easy to prioritize, collaborate, and resolve support requests without losing track of a single case.
Handle Urgent Cases First
Use conversation triage to identify high-priority tickets and route them to the right team member immediately.
Work Together Without the Customer Seeing It
Add private internal notes so teammates can share updates and context without showing them in the customer’s view.
Never Miss a Follow-Up
Set reminders to revisit pending tickets and ensure every issue keeps moving toward resolution.
Distribute and Control Workload
Use round-robin routing to assign tickets evenly, block repeat abusers, and send replies from your email domain for a consistent, professional brand presence.
Chatboq Ticketing Built for Speed and Teamwork
Chatboq’s ticketing system keeps every request organized from start to resolution so your team can respond faster and work together more effectively.
Full Conversation Context
See every past interaction instantly with a complete conversation history for each customer.
Always Recorded
All transcripts are stored automatically, making it easy to review tickets for audits, training, or reference.
Share Files with Ease
Send and receive screenshots, PDFs, and other documents directly within the ticket thread.
Reply Faster
Use canned responses for common questions and display working hours so customers know when to expect a reply.
How Chatboq's Ticketing System Helps Your Business
Chatboq’s ticketing system keeps requests organized, improves response times, and makes collaboration effortless.
Faster Responses, Happier Customers
Quick replies build trust and increase the chance of customers returning.
Shared Visibility
Give your team a single view of all tickets to avoid duplicate work and miscommunication.
Data-Driven Decisions
Track ticket volume and resolution times to plan staffing and resources more effectively
Consistent Service
Centralized tracking ensures every request is resolved promptly and professionally.
Frequently AskedQuestions
The script is lightweight and loads after your main content, keeping pages fast.