Terms of Use

The purpose of these Terms of Use (the “Terms”) is to define:

• The terms and conditions applicable to the user (the “User”, “you”, or “your”) when using our website located at https://chatboq.com/ (the “Site”);
• The terms and conditions applicable to the use of Chatboq’s software platform and any other features, services, and tools we offer from time to time on the Site or via a license agreement (collectively, the “Features”).

Before using any of the Features, you must first agree to these Terms. By accessing or using the Features, you expressly confirm that you fully and irrevocably agree to be bound by these Terms.

You also acknowledge and agree that your personal data and electronic communications on our Site or through the Features will be processed by our Privacy Policy, which is incorporated by reference.

We reserve the right to modify or replace these Terms at any time, at our sole discretion. The most current version of the Terms will be published on the Site. It is your responsibility to review these Terms regularly.

Your use of any part of the Features constitutes your acceptance of this Agreement, and such consent is maintained when you continue to use any part of the Features in its present form.

This Agreement is effective between you and us on the earliest of the following: the day you register for, access, or use of the Services (as further defined below), whether or not you execute an Order Form, or the date on which an applicable Order Form is executed (the “Effective Date”).

CHATBOQ PTE. LTD., a private limited company based in Singapore, runs the Site, grants the License, and provides the Features, unless these Terms or the Site state otherwise. Its registered office is at:

1007 LOWER DELTA ROAD, #12-02, TERESA VILLE, SINGAPORE 099310
Company Registration Number: 202546183G

You represent and warrant that you are an individual of legal age able to enter into a legally binding agreement and freely make decisions of such nature, without any voluntary or involuntary condition or restriction (e.g. insolvency proceedings).

Except as otherwise noted hereinafter, all legal entities are eligible for access to the Features. Accordingly, you understand and agree that you are personally responsible for your contract and commit only on behalf of the legal entity that authorizes you to do so. Except for a trial membership or the "Free" plan — both of which are limited to individuals, not businesses — you represent that you have attained the age of majority in your jurisdiction in order to access those Features and comply with any obligations associated with these Features.

Features are only available to professionals that are defined as "any natural or legal person who, in acts for purposes relating to their trade, business or profession, whether acting on behalf of other professionals". As such, you agree that you are, in fact, a professional. You also agree that, as a professional, you will not benefit from consumer protection laws that may apply to other types of consumers and, in particular, that you will have no statutory right of withdrawal.

You also represent and warrant that you are legally entitled to use the Features and navigate within the Features in any manner under the laws of your jurisdiction. Lastly, you agree and acknowledge that you are responsible for ensuring compliance with all laws in your jurisdiction and that you will not hold Chatboq Pte. Ltd. liable for any connection with this matter.

The main Features offered by chatboq are the following:

• LiveChat lets you utilize a chat room only for customer service.
• “CRM” is a program that consolidates a company’s customer data and automates repetitive actions.
• “Ticketing” to make sure that the after-sales assistance is managed by a real person and is tailored to each customer.
• “Knowledge” is an improved approach for managing knowledge that gives consumers more authority.
• “Chatbot” to automatically answer consumer questions on multiple channels with only one piece of software.
• “Inbox” is a genuine messaging system that lets you talk to customers.
• “Campaigns” is a marketing automation technology that fosters customer loyalty.
• A “status page” that lets consumers see whether the systems are working, find problems or flaws, and make sure they are fixed quickly.
• “Integrations” that let the Features work with other systems, such as Facebook Messenger.

The available Features change depending on the subscription picked, which might be free, pro, essentials, or plus, or any other subscription provided and specified on the Site.

Access to Chatboq is provided through subscription-based plans ("Subscription"). Subscription fees are charged on a recurring basis according to the billing period selected by the Customer (e.g., monthly or annually). Certain features or services may also be billed based on usage, including but not limited to AI conversations, AI credits, message volume, integrations, storage, or other metered services.

All Subscription and usage-based fees are payable in accordance with the pricing in effect at the time payment becomes due.

The Customer agrees to pay all applicable fees based on the pricing published on the Chatboq website or otherwise agreed in a written quotation, proposal, or Order Form.

Any promotional pricing, discounts, free credits, or special offers apply only for the period in which they are granted unless expressly stated otherwise. Upon renewal, the standard Subscription pricing will apply unless otherwise agreed in writing.

Chatboq may offer a free trial or limited free plan for certain Services.

The availability, duration, included features, and limitations of any free trial or free plan are determined solely by Chatboq and may be modified or discontinued at any time without prior notice.

At the end of the free trial period, continued access to premium features requires purchasing an applicable Subscription.

Payments may be made using credit cards, debit cards, bank transfers, online payment gateways, or any other payment methods supported by Chatboq or its authorized payment providers.

By purchasing a Subscription, the Customer authorizes Chatboq and its payment processor to securely store payment information where permitted and automatically charge the selected payment method for recurring Subscription fees, applicable taxes, and authorized usage charges.

Invoices, receipts, renewal notices, and payment-related communications will be delivered electronically through the Customer account or registered email address.

Unless otherwise specified, all Subscription plans automatically renew at the end of each billing cycle for an additional period equal to the original Subscription term.

By subscribing to Chatboq, the Customer authorizes automatic renewal and recurring billing until the Subscription is canceled.

Customers may cancel automatic renewal at any time before the next billing date through their account settings or by contacting Chatboq Support.

Cancellation prevents future renewals but does not affect the current Subscription period.

Except where required by applicable law, all Subscription payments are non-refundable.

No refunds, credits, or partial reimbursements will be provided for:

• unused Subscription periods;
• unused AI credits or message quotas;
• unused workspace licenses;
• early cancellation;
• account suspension resulting from Customer violations of this Agreement; or
• any other reason after payment has been successfully processed.

The Subscription remains active until the end of the paid billing period.

If any payment is overdue, Chatboq may, without limiting any other legal rights:

• suspend or restrict access to all or part of the Services;
• disable AI chatbot functionality, workspaces, integrations, or user accounts;
• charge interest on overdue amounts to the maximum extent permitted by applicable law; and
• recover reasonable collection costs incurred while collecting overdue payments.

Service access may be restored after all outstanding balances have been paid.

The Customer is responsible for maintaining accurate, complete, and current billing information, including payment details, billing address, tax information, and contact information.

Chatboq is not responsible for service interruptions resulting from inaccurate or outdated billing information.

Chatboq reserves the right to modify Subscription pricing, usage fees, or Service charges upon reasonable prior notice.

Price adjustments may reflect:

• new features;
• increased AI operating costs;
• infrastructure improvements;
• additional integrations;
• expanded platform capabilities; or
• other changes to the Services.

Unless otherwise stated, all prices are exclusive of applicable taxes, including VAT, GST, sales tax, withholding tax, or similar governmental charges.

The Customer is responsible for paying all applicable taxes unless a valid tax exemption certificate has been provided.

Certain Subscription plans include a monthly allocation of AI usage ("AI Usage Limit"), which may be measured by AI conversations, AI responses, AI credits, tokens, message volume, or any other usage metric determined by Chatboq.

Once the included AI Usage Limit has been reached, Chatboq may, depending on the Subscription plan:

• automatically purchase additional AI usage credits;
• charge pay-as-you-go fees;
• upgrade the Customer to the next usage tier; or
• temporarily suspend AI functionality until the next billing cycle.

Additional AI usage will be billed according to the pricing in effect at the time of use.

By continuing to use AI features after exceeding the included AI Usage Limit, the Customer authorizes Chatboq to charge the applicable overage fees or automatically add AI usage credits where enabled.

If payment for additional AI usage cannot be successfully collected, Chatboq may temporarily suspend AI-related Services until all outstanding charges have been paid.

Where a Subscription includes multiple workspaces, team members, or seats, billing may be based on the number of active workspaces, users, or licenses associated with the Customer account.

Adding additional users, seats, or workspaces during an active billing cycle may result in prorated charges, which will be included in the next invoice or charged immediately, depending on the selected billing arrangement.

For use of the Features, you must first create a Chatboq user account ( "User Account " or "Account "). You can enter payment information while registering, but it is not essential to qualify for a free trial period or access to the "Free " offer.

All information you enter during registration must be true, accurate, and complete. Suppose we have cause to suspect that the information you provided is incorrect, inaccurate, or incomplete. In that case, we can refuse your access to the Site or any of its functions, as well as deny, terminate, or suspend your account.

You may have only one User Account at a time. You cannot use the Features or establish an account on behalf of anybody other than yourself. You cannot operate as a broker, agent, or mediator of any sort.

You are entirely responsible for the security of your account login credentials, including your password. You promise not to disclose your login information to anyone and to alert Chatboq immediately of any unauthorized use of your account or any other breach of security. Chatboq shall not be held accountable for any loss or damage arising from your failure to comply with this requirement.

Chatboq will not be responsible for any loss or damage that happens because you failed to comply with this rule.

You must not give any information that is false or misleading. Putting fake or deceptive information in your account is against the law and could get your account closed or suspended right away.

Chatboq may request proof of identification to access certain features, ensuring the platform remains secure, trustworthy, and compliant with the law. This could mean showing IDs from the government or any other necessary paperwork.

Chatboq can stop you from using the Features at any time and for any reason, including if: a) You don't pay the fees for using them; b) We have a good reason to believe that you are breaking these Terms and/or any other rules that apply; c) We are required to do so by law, regulation, or an order from a court or other authority in any jurisdiction; d) We are worried about the security of your account or think that the Features are being used in a fraudulent or unauthorized way; or e) We have a good reason to believe that this is necessary to protect our platform, our users, or our reputation.
If you break the Terms and your access is suspended, limited, or terminated, you will not be able to get any money, compensation, or losses from Chatboq.

We may suspend, limit, or end your access to the Features at any time, and this doesn't affect any other rights or options we have under these Terms or the law.

Depending on your payment plan, the following things must happen before you can cancel your subscription to the Features:

• Monthly Subscription: If you are a subscriber to a monthly service, termination will take effect on the first day following the conclusion of the current monthly invoicing cycle, which is the date on which you submitted your termination notification through the Site. In this case, if you stop your subscription on 15 May, the end date will be 10 June. Your subscription started on 10 April.


• Annual Subscription: The termination of an annual subscription will occur on the first day following the conclusion of the current yearly billing cycle.

Example: If you stop your subscription on 15 August 2024, and it started on 1 January 2024, the end date is 1 January 2025.

The Features and the License can still be used until the date they are no longer valid. Since agreeing to the Terms is for a set amount of time, either a year or a month, you won’t get your fees back for using the Features, whether you paid them yearly or monthly.

You cannot use your violation of the Terms, especially the fact that one or more of your claims were not true, as an excuse to end the Features early.

As of the termination date, you will no longer be able to use the Features or gain from the License. If you have not paid the full fees for using the Features before the termination date, you will need to do so.

As of the date of termination, (a) all License rights granted under the Terms before termination will end right away, and you must stop using the chatboq software right away; and (b) you must delete all copies of the chatboq software from your computers and return any confidential information you obtained while using the Features.

You understand and agree that you are fully responsible for how you use the Site and the Features. You understand and agree that any information you send or receive while using the Site and the Features might not be safe and could be hacked or obtained by unauthorized individuals. You understand and agree that using the Site and the Features comes with your own risk, and that the Chatboq Software could be broken or open to attack, leaving your computer systems open to being hacked or damaged. You agree to keep the systems, programs, and data safe, and you understand that you are the only one who can change how your computer hardware, programs, and platforms are set up to access the Features. You agree that you are solely responsible for your use of the Features and for any comments or information you send through the Chatboq Software that are illegal or against the rules.

This means you agree not to (a) use the Features for anything other than your own business (b) use or try to use the Chatboq Software and/or the Features in a way that is offensive, abusive, or illegal, such as by publishing or using words that might be offensive or inappropriate; (c) send or try to send copyrighted material without the owner’s permission first. You may not use or try to use any automated program, such as a robot, spider, or other automated means or interface to access the Chatboq Software and/or Features; (e) damage or try to damage the Chatboq Software and/or Features in a way that could damage, disable, overload, or change the Chatboq Software; (f) copy, modify, merge, sell, redistribute, assign, or transfer the software or the source code of the Chatboq Software or any part of it; (g) infringe or try to infringe any patent, trademark, trade secret, or copyright held by Chatboq; or (h) introduce or try to introduce viruses, Trojan horses, or other harmful or technologically harmful hardware.

Finally, you understand and agree that neither Chatboq nor its suppliers or licensors shall be liable to you for any direct, indirect damages of any kind, including but not limited to, damages for loss of property, profits, goodwill, use, data or other tangible or any other damages based on contract, tort, or otherwise (even if Chatboq has been advised of the possibility of such damages), resulting from: the Site or Features; the use or the inability to use the Site or Chatboq Software; unauthorized access to or alteration of your transmissions or data; statements or conduct of any third party on the Site or the Features; any actions we take or fail to take as a result of communications you send to us; human errors; technical malfunctions; failures; omissions, interruptions, latency, deletions, or defects of any device or network, providers, or software (including, but not limited to, those that do not permit participation in the Features); any injury or damage to computer equipment; inability to fully access the Site, the Features or any other website; theft, tampering, destruction, or unauthorized access to images or other content of any kind; data that is processed late or incorrectly, or is incomplete or lost; typographical, printing or other errors, or any combination thereof; or any other matter relating to the Site or any other aspect of the Features.

Suppose a court finds Chatboq liable for any reason. In that case, you agree that its total liability will be limited to the fees you paid for access to the Features in the twelve (12) months before the date of the document that started the proceedings.

You agree to protect Chatboq and third-party service providers, as well as their officers, directors, agents, joint venture entities, employees, and representatives, from any claim or demand (including attorneys’ fees and any fines, fees, or penalties imposed by any regulatory authority) that comes up because of (a) your breaking any of these Terms; (b) your use of the Features; or (c) your breaking any law or regulation of any jurisdiction or the rights of any third party.

Chatboq gives you a limited, non-exclusive, non-transferable, and non-sublicensable license to use, install, and run the Chatboq Software and its updates (the “License”) for as long as you are committed to the CRM chatbot software developed by Chatboq (the “Chatboq Software”). You can only use the Chatboq Software for your business purposes.

Article 3.4 says that the License is only valid if the costs for access to the Features are paid on time.

You agree and acknowledge that the Chatboq Software, including its sequence, structure, organization, and source code, is valuable intellectual property rights, such as copyrights, trademarks, service marks, trade secrets, patents, patent applications, contractual rights of confidentiality, or any other intellectual property or exclusive rights that Chatboq or its suppliers own. You are not buying the Chatboq Software; you are just getting a license to use it. The Terms and any other agreement do not transfer any ownership or title to the Chatboq Software or any associated intellectual property rights. Chatboq will retain the Chatboq Software and any rights, titles, and interests not explicitly granted to the Customer under the Terms.

These Terms do not provide you with a license to use any current or future patents in any way. You accept and understand that while offering the Features, Chatboq may make additional software and intellectual works that are completely owned by Chatboq.

Each Party (the "Receiving Party") acknowledges that the other Party (the "Disclosing Party") may disclose non-public business, technical, financial, commercial, operational, customer, product, software, security, marketing, or other proprietary information relating to Chatboq and its business operations that reasonably should be understood to be confidential due to the nature of the information or the circumstances of disclosure (collectively, "Confidential Information"), whether or not such information is marked or designated as confidential.

For the purposes of this Agreement, Confidential Information includes, but is not limited to:

• ChatboQ source code, APIs, software architecture, algorithms, and technical documentation.
• Product roadmaps, unreleased features, pricing strategies, and business plans.
• Customer and user information, usage data, and analytics.
• Security procedures, authentication methods, infrastructure details, and system configurations.
• Financial information, operational processes, and internal policies.
• Any other proprietary information disclosed by either Party in connection with this Agreement.

The Receiving Party agrees that all Confidential Information remains the sole and exclusive property of the Disclosing Party and shall not be used, copied, disclosed, published, distributed, reverse engineered, or otherwise exploited except as expressly permitted under this Agreement.

The Receiving Party shall:

• a. Use the Confidential Information solely for the purpose of exercising its rights and performing its obligations under this Agreement.
• b. Disclose Confidential Information only to its employees, contractors, professional advisers, Affiliates, or agents who have a legitimate need to know such information and who are bound by confidentiality obligations at least as protective as those contained in this Agreement.
• c. Protect the Confidential Information using the same degree of care it uses to protect its own confidential information, but in no event less than reasonable industry-standard care.
• d. Prevent any unauthorized access, disclosure, modification, copying, transmission, or use of the Confidential Information.
• e. Promptly notify the Disclosing Party upon becoming aware of any unauthorized disclosure, access, or security incident involving the Confidential Information.
• f. If legally required to disclose Confidential Information by law, regulation, or court order, provide prior written notice to the Disclosing Party (where legally permitted) and reasonably cooperate with the Disclosing Party in seeking a protective order or other appropriate remedy.

The confidentiality obligations under this Agreement shall remain in effect throughout the term of this Agreement and shall survive its termination or expiration for a period of three (3) years.

However, any trade secrets, proprietary software, source code, security mechanisms, encryption methods, algorithms, customer databases, or other highly sensitive business information shall remain confidential for so long as such information qualifies as a trade secret or remains confidential under applicable law.

Upon termination of this Agreement, or upon the written request of the Disclosing Party, the Receiving Party shall promptly return or permanently destroy all Confidential Information, including all copies, extracts, summaries, backups (where reasonably accessible), and derivative materials.

The Receiving Party may retain electronic archival backup copies created automatically as part of its normal disaster recovery or backup procedures, provided that:

• such copies remain inaccessible during ordinary business operations;
• they are not restored except as required for legitimate disaster recovery purposes; and
• they continue to remain subject to the confidentiality obligations contained in this Agreement until permanently deleted.

Confidential Information does not include information that the Receiving Party can demonstrate:

• a. is or becomes publicly available without violation of this Agreement;
• b. was lawfully known by the Receiving Party before disclosure by the Disclosing Party;
• c. was lawfully obtained from a third party without restriction or breach of any confidentiality obligation;
• d. was independently developed without reference to or use of the Disclosing Party's Confidential Information; or
• e. has been approved in writing by the Disclosing Party for public disclosure.

The Parties acknowledge that unauthorized use or disclosure of Confidential Information may cause irreparable harm for which monetary damages alone may be insufficient.

Accordingly, the Disclosing Party shall be entitled to seek immediate injunctive relief, specific performance, equitable relief, and any other remedies available under applicable law, in addition to any claim for actual damages, costs, or other legal remedies arising from the breach of this Section.

There may be links on the Site to other websites, apps, or tools. This is because Chatboq doesn’t have any control over these outside websites, apps, and resources. You agree that Chatboq is not responsible for the availability of these outside websites, apps, or resources and doesn’t support or take responsibility for any content, advertising, products, or other materials on or available from them.

The license and rights that come with these Terms are limited, revocable, non-exclusive, and only apply to you. You cannot give, assign, or delegate these rights or duties to anyone else without our written permission. On the other hand, Chatboq can provide, assign, or delegate these rights or responsibilities to anyone else without any problems. Any attempt to move or give that goes against this will be immediately canceled.

Unless otherwise stated, these Terms (as amended from time to time) and any document specifically referred to herein are the only agreement between the parties. They replace any written or spoken agreement, promise, assurance, warranty, representation, understanding, undertaking, or arrangement between the parties that was related to the subject of these Terms.

These Terms cannot be changed by any explanation or information given over the phone by either of us. You agree that when you agreed to these Terms, you did not rely on any claim or information that is not included herein.

These Terms can be broken down into separate parts. If any part of them is found to be illegal or unenforceable, it won’t affect the validity or enforceability of the other parts or terms. Also, any term or provision that isn’t legal or can’t be enforced will be modified to achieve the original provision’s goals best, provided such modification is legal.

These Terms are concluded in the English, and all communications, including any notices or information being transmitted, shall be in English.

If any party fails to comply with any of these Terms or prevents their enforcement, it doesn’t imply that they’re relinquishing any other rights under these Terms.

By using the Features, you agree that we can send you notices or other communications, such as marketing materials, about your use of the Features: (a) by email (to the address you give us), text message, phone call (to the number you give us); or (b) by posting on the Site. Notices sent by email will be considered received on the date they are sent. You will always have the option to unsubscribe from any marketing material that we send.

Notices to us should be sent electronically to at support@Chatboq.com

The section names and articles in the Terms are included to make the document easier to read. They have no legal or contractual weight.

The Agreement is governed by and shall be construed in accordance with the laws of Singapore.

If any Party considers there is a dispute, controversy, difference or claim arising out of or relating to this Agreement, including the existence, validity, interpretation, performance, breach or termination thereof or any dispute regarding non-contractual obligations arising out of or relating to it (“Dispute”), the Dispute shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (“SIAC”) under the Arbitration Rules of the SIAC in force when the Notice of Arbitration is submitted. The law of this arbitration clause shall be Singapore law. The seat of arbitration shall be Singapore. The number of arbitrators shall be one, with such arbitrator designated by the Parties to the Dispute and, failing agreement on such appointment, then designated by the then President of the Court of Arbitration of the SIAC. The arbitration shall be conducted in English. Any arbitration proceeding hereunder shall be conducted on a confidential basis.

Notwithstanding the provisions above, any Dispute may, at Chatboq's option only, be referred to and finally resolved by the courts of Singapore, which shall have exclusive jurisdiction for such purpose. If Chatboq wishes to exercise this option but you have already commenced arbitration as set out above, (i) ChatboQ shall notify you in writing within thirty (30) days of the date of the written Notice of Arbitration; (ii) you shall promptly take all steps necessary to discontinue or withdraw the arbitration upon receipt of such written notification from Chatboq; (iii) Chatboq shall commence the relevant Singapore court proceedings within thirty (30) days of the discontinuance or withdrawal of the arbitration; and (iv) any arbitral tribunal already appointed, or to be appointed, shall have no jurisdiction in respect of the Dispute.

You agree to follow these rules when you use Chatboq by clicking “I Agree.” As for Chatboq Pte. Ltd., it promises to offer a reliable and comprehensive service.