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Chatboq

Analytics built for conversations, not vanity metrics

Chatboq Analytics & Reporting helps teams understand what’s actually happening inside customer conversations, in real time. Instead of surface-level charts, Chatboq shows how chats are handled, where response gaps appear, how agents perform, and when customers need attention.Track live activity, measure outcomes, and turn conversation data into decisions that improve support quality, team efficiency, and customer experience.

Analytics that help you, take action not just observe

Real-Time Insights

Track live chats, agent workload, visitor activity, and queue pressure as it happens. See peak hours, response delays, and conversation volume so teams can react before customers wait too long.

Custom Reports & Dashboards

Build dashboards around the metrics that matter to your team. Arrange widgets, choose date ranges, and focus on response time, resolution rate, conversation volume, or agent performance.

Measure what really impacts customer experience

Chatboq analytics focuses on conversation outcomes such as response time, resolution quality, and engagement patterns rather than abstract metrics disconnected from customer experience.

Ready-to-use reports

Access pre-built reports for chats, inbox activity, agent performance, and response quality, all in one clear view.
Ready-to-use reports

Export data for deeper analysis

Download raw data for spreadsheets or connect Chatboq metrics to your business intelligence tools for long-term analysis and forecasting.
Export data for deeper analysis

API access for live data

Pull real-time analytics into internal dashboards or external platforms using secure API endpoints.
API access for live data

Reporting built for teams, not just managers

Chatboq reporting adapts to operational roles by delivering relevant insights to agents, team leads, and managers without overwhelming users with unnecessary or misleading data.

Spot trends instantly

Identify conversation spikes, recurring issues, and workload imbalances so staffing and workflows can be adjusted at the right time.
Spot trends instantly

Simple, shareable reports

Export reports directly for presentations, reviews, or stakeholder updates without manual cleanup.
Simple, shareable reports

Dashboards for every role

Give support agents, team leads, and managers views tailored to what they need, without overwhelming them with irrelevant data.
Dashboards for every role

Analytics connected to your workflow

Chatboq analytics integrates directly with inbox activity, ticket workflows, and customer profiles, ensuring performance insights reflect how conversations are actually handled day to day.

From inbox to insight

Every message in the Multichannel Inbox feeds analytics automatically, keeping reporting accurate and up to date.
From inbox to insight

From conversation to ticket performance

Track how chats convert into tickets, SLA adherence, resolution time, and workload distribution.
From conversation to ticket performance

From customer profile to lifecycle insights

Analyze conversations alongside CRM data to understand retention signals, churn risk, and engagement trends.
From customer profile to lifecycle insights

How Chatboq Analytics works

Chatboq analytics captures conversation events automatically, processes metrics in real time, and enables teams to act on insights that improve responsiveness, efficiency, and customer satisfaction.

Automatically capture every chat, message, agent action, and status update across all channels

Analyze conversations with real-time metrics through dashboards, reports, and customizable filters

Act on insights to optimize staffing, improve response quality, streamline workflows, and reduce customer frustration

Explore Chatboq solutions for:

Support, Sales, Ecommerce

How Chatboq Analytics works

Frequently AskedQuestions

Yes. Basic analytics is available for every user. Advanced reporting and customization are available on higher plans.

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Turn insights into better conversations

Chatboq analytics helps teams move from guessing to knowing, so every decision improves how customers are supported and served.