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Chatboq

One command center for every customer conversation

Chatboq Multichannel Inbox brings live chat, email, and messaging channels into a single operational workspace, so your team can respond faster, stay accountable, and never lose context. Every message, assignment, status change, and follow-up lives in one inbox, giving your team full control from first message to resolution.Instead of juggling tools, Chatboq helps teams own conversations end-to-end, with smart routing, real-time alerts, CRM context, and ticketing built in.

Turn Questions Into Conversions in Seconds

Unified Inbox

Manage messages from live chat, email, and connected messaging channels in one place. Every conversation stays visible, searchable, and tied to the same customer profile, so nothing slips through the cracks.

Smart Routing & Notifications

Automatically assign conversations based on availability, priority, or VIP status. Real-time notifications and customizable sound alerts ensure urgent messages get attention immediately.

A shared inbox built for speed, ownership, and context

Chatboq’s Multichannel Inbox is designed for teams, not individuals, so every conversation has clear ownership and history.

Always know who owns the conversation

Assign agents, switch ownership, or allow customers to choose an agent. Missed messages and unresolved conversations are tracked automatically.
Always know who owns the conversation

Full conversation history in one view

See every message, reply, file, voice note, and status change in a single timeline, so agents always understand what’s already happened.
Full conversation history in one view

VIP tagging and priority handling

Mark important customers as VIP, trigger special alerts, and ensure high-value conversations are never delayed.
VIP tagging and priority handling

Stay organized as volume grows

Chatboq Multichannel Inbox keeps conversations structured with statuses, logs, and reporting , helping teams manage increasing message volume without inbox chaos or response gaps.

Conversation status and logs

Track resolved and unresolved conversations with clear logs, timestamps, and agent actions.
Conversation status and logs

Missed message reporting

Automatically identify missed chats and response gaps so teams can fix issues before they impact customers.
Missed message reporting

Spam control and feedback

Flag spam conversations, collect customer feedback, and keep your inbox clean and actionable.
Spam control and feedback

Built-in collaboration for fast teams

Chatboq enables internal collaboration through private notes, shared context, and real-time indicators, allowing teams to coordinate responses efficiently without interrupting customer-facing conversations.

Internal notes and collaboration

Add private notes, comments, and context for teammates without exposing internal discussions to customers.
Internal notes and collaboration

File, voice, and rich message support

Share files, screenshots, voice messages, and attachments directly inside conversations.
File, voice, and rich message support

Real-time typing indicators

Agents see when customers are typing and can prepare replies instantly, cutting response time.
Real-time typing indicators

From conversation to ticket, without switching tools

Chatboq Multichannel Inbox converts conversations into structured support tickets with full history, SLA tracking, and status control, ensuring follow-ups are managed without leaving the inbox.

Ticket creation inside the inbox

Convert chats and emails into tickets with full conversation history attached.
Ticket creation inside the inbox

SLA, priority, and status tracking

Assign priorities, apply SLAs, and track progress through resolution, without leaving the inbox.
SLA, priority, and status tracking

Kanban and ticket history

Handle messages from chat, email, Telegram, Messenger, X, and more without switching tools.
Kanban and ticket history

Designed to work with automation and AI

Chatboq Multichannel Inbox integrates AI assistance and automation to handle routine conversations while preserving human control, ensuring efficiency without sacrificing judgment or empathy.

AI reply assistance

AI suggests responses based on conversation history and knowledge training, while humans stay in charge.
AI reply assistance

Triggers and campaigns

Automatically start conversations or send messages based on visitor behavior, timing, or conditions.
Triggers and campaigns

Human-controlled automation

AI handles routine queries, routes conversations, and escalates when empathy or judgment is required.
Human-controlled automation

How Chatboq Multichannel Inbox works

Chatboq is built around a simple workflow: capture every message, assign clear ownership, and act with full context, all from one place.

Capture messages from live chat, email, and connected channels into one shared inbox with customer identity attached.

Organize conversations with smart routing, VIP tagging, statuses, and notifications so they reach the right agent at the right time.

Act by replying with full context, collaborating internally, escalating to tickets, or automating follow-ups without switching tools.

Explore Chatboq solutions for:

Support, Sales, Ecommerce

How Chatboq Multichannel Inbox works

Frequently AskedQuestions

Chatboq supports live chat and integrates with messaging channels like Telegram, Messenger, WhatsApp, Discord, Line, Slack, and more, keeping conversation history unified.

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Ready to manage every conversation from one place?

Chatboq’s Multichannel Inbox helps teams stay fast, organized, and accountable, no matter how many conversations come in.