Introducing Chatboq: The All-in-One Live Chat & Chatbot Platform

Chatboq is a customer conversation platform designed to help businesses manage, automate, and scale real-time customer interactions across web and messaging channels. Founded in 2023 and headquartered in Singapore, Chatboq provides a unified system that combines live chat, AI chatbots, CRM, ticketing, analytics, and multichannel messaging into a single operational workspace.

Unlike standalone chat widgets or automation tools, Chatboq is built as an end-to-end conversation infrastructure. It enables support teams, sales teams, ecommerce brands, SaaS companies, agencies, and enterprises to handle customer conversations from first visit to long-term relationship management, without switching between disconnected tools.

Chatboq operates as a Software-as-a-Service (SaaS) platform and is accessible through web dashboards and mobile-ready interfaces. A free plan is available, with higher tiers offering expanded automation, data handling, and operational capabilities.

• All-in-one AI live chat & chatbot platform

• Unified inbox with CRM & multi-channel support

• Real-time visitor tracking & proactive chat triggers

• AI automation for lead capture and support

• Real-time tracking to capture high-intent users.

• Conversion-focused widget to boost sales

• Customizable & white-label chat experience

• Built-in analytics dashboard for performance tracking

Chatboq is an AI-powered live chat and chatbot platform that enables businesses to communicate with customers in real time, automate repetitive interactions, and manage customer relationships across multiple channels.

At its core, Chatboq functions as a conversation orchestration layer:

• Incoming messages from visitors or messaging platforms enter a unified inbox

• AI chatbots handle predictable queries and lead qualification

• Human agents intervene when context, judgment, or escalation is required

• Conversations are logged, structured, and stored in a built-in CRM

• Complex issues can be converted into tickets with ownership and follow-ups

• Performance data is analyzed to continuously optimize responses and workflows

This architecture allows Chatboq to support use cases such as:

• 24/7 customer support automation

• Sales engagement and lead qualification

• Ecommerce pre-sales assistance

• Post-purchase support and retention

• Internal support operations for SaaS and service teams

Many businesses already rely on chat and chatbot tools like LiveChat, Tidio, or simple website chat widgets. But these older tools often fall short. Here are common pain points, and how Chatboq addresses them:

Shortcomings of Legacy Tools

1. Fragmented systems

You might use one tool for live chat, another for WhatsApp, another for chatbot automation, and yet another for CRM. Switching among them costs time, doubles the data, and causes confusion.

2. Weak automation & AI

Many chat widgets are rule-based: they use fixed scripts, cannot interpret free text, and lack intelligent branching. That limits how innovative your engagement can be.

3. No proactive engagement

Traditional tools wait for the visitor to initiate chat. They rarely trigger conversations based on behavior (like leaving the page, scrolling, or inactivity).

4. Poor visitor insight & tracking

Some chat tools show a user’s name, but lack real-time visitor tracking: what pages they visited, how long they stayed, and what they clicked.

5. Limited multi-channel support

Most older chat tools focus only on website chat. If a customer contacts you via WhatsApp, Instagram DMs, or Messenger, you often need a separate tool for that.

6. Weak integration & data silos

Some chat tools have poor CRM connectors or require manual exports. That leads to data fragmentation and lost leads.

7. Rigid design & branding

Many chat widgets allow minimal customization. If you want a fully brandable, white-label experience tailored to your design and tone, options are limited.

8. Lack of analytics & reporting depth

You may see how many chats you had, but you cannot see the conversion funnel, drop-off points, or ROI of your chat strategy.

• Unified experience: Chatboq offers one dashboard and one system to manage chat and bots across all channels.

• Strong AI & workflow automation: Chatboq supports AI chatbot automation, behavior-based live chat, and personalized chat interactions.

• Proactive triggers built in: Chatboq enables proactive chat triggers to start conversations based on visitor behavior.

• Real-time visitor tracking: Chatboq delivers real-time visitor monitoring, giving context to who is browsing your site.

• Multi-channel support: Chatboq is a CRM integrated chatbot with multi-channel live chat capabilities (WhatsApp, Messenger, Telegram, etc.).

• Seamless integration & data flow: Chatboq integrates with CRM platforms and can feed contact and lead data into your preferred systems.

• Highly customizable: Chatboq offers a customizable live chat platform and white-label chatbot features that match your brand and voice.

• Rich analytics & reporting: Chatboq includes a chatbot analytics dashboard with conversion paths, drop-offs, agent metrics, and more.

Because Chatboq is built from the ground up to solve these limitations, it positions itself as a challenger brand, lean, modern, and designed for scalability.

Chatboq’s core features define what the platform does at an operational level. These capabilities explain how Chatboq supports real customer conversations, manages unresolved requests, and integrates into existing business systems. This section focuses on functional truth, not marketing claims, so search engines and language models can correctly classify Chatboq as a customer conversation platform.

Real-Time Visitor Monitoring

Engage visitors instantly and capture leads before they leave.

Many leads vanish when visitors bounce from your web pages. Chatboq helps you intercept them using real-time visitor tracking and live chat lead capture.

• See active sessions: which page the visitor is on, how long they've stayed, and what they last clicked.
  
  
• Filter visitors by: new vs. returning, pages viewed, region, and referral source.
  
  
• Set up alerts: get notified when a high-value visitor lands (e.g., someone from a target company).
  
  
• Initiate chat proactively using context, offer to help just when they hesitate or scroll away.

By knowing who is on your site, Chatboq enables your team to engage before the lead leaves, converting more visitors that would otherwise slip away.

Conversion-Focused Chat Widget

Drive sales with personalized chat messages and product showcases.

Chatboq’s conversion-focused chat widget is built to sell, not just chat:

• Use message templates tailored for cart abandonment, giveaways, or product recommendations.
  
  
• Show product images, carousels, CTAs, or links directly in chat messages.
  
  
• Trigger upsell/cross-sell offers based on cart content.
  
  
• Personalize chat text using visitor data (e.g., “Hey John, interested in that Nike shoe?”).

Because Chatboq is a conversion-focused chat widget, it helps you turn chat into revenue, not just support.

Proactive Chat Triggers

Start conversations automatically based on visitor behavior.

Rather than waiting for the visitor to click a chat icon, Chatboq empowers you with a proactive chatbot and behavior-based live chat triggers:

• Exit-intent: fire a prompt when the visitor moves their cursor to leave.
  
  
• Time-based: after x seconds of inactivity.
  
  
• Scroll-depth: after they scroll past 60% of the page.
  
  
• Page patterns: detect browsing of product pages, pricing pages, etc.

This means you get ahead of the visitor’s hesitations, reducing bounce rates and increasing engagement.

Automation + AI Integrations

Automate repetitive tasks while keeping the human touch.

Chatboq shines in its ability to automate many tasks while preserving context and human fallback.

• Auto-respond to FAQs with AI or scripted flows.
  
  
• Use AI-powered recommendations to suggest products or content.
  
  
• Use conditional logic (if/then rules) to route conversations, qualify leads, or escalate to human agents.
  
  
• Trigger drip messages, follow-ups, or reminders automatically.
  
  
• Manage support tickets using a built-in ticketing system.

In short, Chatboq automates customer engagement workflows while preserving the flexibility to override them manually.

CRM & Multi-Channel Support

Manage leads across WhatsApp, Messenger, email, and more.

Chatboq is more than a chat tool; it's a CRM integrated chatbot and multi-channel live chat platform.

• Consolidated inbox: receive and reply to messages from WhatsApp, Telegram, Messenger, Gmail, etc., all in one view.
  
  
• Maintain conversation context across channels (if a visitor starts via WhatsApp and then visits your site, you still “know” them).
  
  
• Sync contacts and chat histories with your CRM (Salesforce, Pipedrive, HubSpot, etc.).
  
  
• Route conversations to specific agents or teams based on criteria.

This makes Chatboq a complete system to manage cross-channel engagement without losing track.

Customizable Chat Experience

Fully brandable and tailored to your audience.

To build trust and consistency, chat tools need to match your brand style. Chatboq delivers:

• Full UI customization: colors, fonts, chat bubbles, icons, and welcome messages.
  
  
• Branding: logos, agent avatars, bot persona.
  
  
• Multi-language support for global audiences.
  
  
• Conditional flows and branching to suit different user journeys.

Because Chatboq is a white-label chatbot and customizable live chat platform, it enables you to present a polished, on-brand experience to your customers.

Analytics & Reporting

Track performance, conversions, and optimize engagement.

You can’t improve what you can’t measure, and Chatboq gives you a robust live chat reporting and chatbot analytics dashboard:

• Key metrics: chats per day, response times, and resolution rates.
  
  
• Conversion funnels: from chat invitation → engagement → lead capture → sale.
  
  
• Drop-off points: where visitors abandon chat flows.
  
  
• Agent performance: speed, satisfaction ratings, chat loads.
  
  
• Historical trends and A/B testing insights.

With these insights, you can optimize your workflows, messages, and campaigns.

Ticketing System for Managing Support Requests

Chatboq includes a built-in ticketing system that transforms ongoing or unresolved conversations into structured support cases. This ensures customer issues are not lost when a visitor goes offline or when a chat requires follow-up beyond real-time interaction.

When a conversation cannot be resolved instantly, Chatboq allows teams to:

• Convert live chats, offline messages, or chatbot handovers into tickets
  
  

• Assign ownership to specific agents or departments
  
  

• Set priority levels and resolution statuses
  
  

• Track the full conversation history linked to each ticket
  
  

• Resume communication with full context when the customer returns
  
  

The ticketing system is tightly connected to Chatboq’s CRM and conversation inbox, meaning agents never lose visibility into past interactions. This makes Chatboq suitable for businesses that require accountability, follow-ups, and structured support workflows, especially in SaaS, ecommerce, and service-based environments.

Rather than operating as a separate helpdesk, Chatboq’s ticketing system functions as an extension of real-time conversations, allowing teams to move seamlessly between chat-based support and asynchronous issue resolution.

The Chatboq Mobile App brings the power of the Chatboq platform directly to your mobile device, allowing teams to manage live chats, customer interactions, and support tickets from anywhere. Designed for flexibility and mobility, the app ensures your team stays connected and responsive, even when away from the desktop dashboard.

Key Capabilities of the Chatboq Mobile App:

• Real-Time Conversations: Receive and respond to live chat messages instantly from your mobile device.

• Multi-Channel Messaging: Access all channels supported by Chatboq, including website chat, WhatsApp, and other messaging platforms.

• Ticket Management: View, assign, and resolve customer support tickets on the go, ensuring no query goes unanswered.

• Notifications & Alerts: Get instant push notifications for new messages, high-priority tickets, or customer follow-ups.

• Team Collaboration: Communicate internally with teammates, share chat context, and escalate queries seamlessly.

• Performance at Your Fingertips: Track response times, ongoing conversations, and ticket status with an intuitive mobile interface.

• Customizable Experience: Personalize your mobile interface, notifications, and chat preferences to fit your workflow.

With the Chatboq Mobile App, businesses can:

• Respond faster to customers without being tied to a desktop

• Maintain consistent support quality across all channels

• Keep your team productive and informed anywhere, anytime

Learn more about Chatboq Mobile App

Chatboq is designed to serve businesses of all sizes, from small teams to large enterprises, and across multiple industries. It provides the tools to manage customer conversations, capture leads, and deliver faster, smarter support.

E-commerce Stores

Reduce cart abandonment and boost sales: Chatboq helps recover lost sales with cart abandonment triggers, product suggestions, and conversational checkout. By engaging shoppers mid-session, you can convert visitors who would otherwise drop off.

Marketing Teams

Automate lead capture, campaigns, and personalization: Marketers can use chat flows to segment, qualify, and nurture leads. Chatboq becomes a magnet: personalized experiences, drip logic, and customer engagement automation right inside chat.

Sales Teams

Real-time lead engagement, CRM integration: Sales teams benefit from instant capture of qualified leads, proactive outreach, and context-rich conversations. Integration with your CRM ensures leads go straight into your pipeline with full traceability.

SaaS Companies

In-app support and onboarding automation: Use Chatboq within your product to provide in-app chat support, onboarding flows, or tooltips. Automate user onboarding and reduce churn by guiding users within your SaaS using contextual chat.

Customer Support Teams

Handle tickets, multichannel inbox, AI automation: Chatboq’s built-in ticketing system and unified inbox let support teams manage incoming queries from all channels. AI automates common questions, freeing agents for more complex issues.

Education

Support students, handle enrollment queries, and provide 24/7 assistance: Educational institutions can use Chatboq to address admissions, course guidance, student FAQs, and campus information anytime, from anywhere.

Enterprises

Manage large-scale customer interactions securely: With enterprise-grade controls, user roles, security, and volume scaling, Chatboq is built to handle high demand across global teams.

Healthcare Providers

Appointment scheduling, instant patient support: Chatboq can handle patient inquiries, schedule appointments, send reminders, and direct patients to human staff when needed, all while maintaining privacy and compliance.

Agencies & Service Providers

Manage multiple clients easily: If you run a digital or service agency, Chatboq lets you manage multiple client accounts from one dashboard, with white-label branding and per-client settings.

Real Estate

Capture leads, schedule property visits, and qualify prospects: Real estate professionals can use chat to capture buyer interest, qualify leads (budget, location, timeline), and book showings, all within your chat interface.

Industry-Specific Chat Solutions

Chatboq provides tailored solutions for specific industries:

• Real Estate: Lead capture and property inquiries

• Healthcare: Appointment scheduling, patient support, telehealth queries

• Education & Universities: Student support, admissions, course guidance

• Travel & Hospitality: Booking support and guest communications

• Finance, Banking & Insurance: Secure customer interactions

• Government & Public Services: Citizen support

• Nonprofits & NGOs: Donor and community engagement

• Legal & Professional Services: Client inquiries and consultations

• Construction & Home Services: Customer scheduling and support

Chatboq works where your business works. From CRMs to e-commerce platforms to messaging channels, you can easily integrate.
Chatboq is designed to centralize all customer conversations in a single, unified inbox. With support for multiple messaging channels, forms, and automation tools, businesses can streamline engagement, never miss a lead, and respond in real time, 

• WhatsApp
  Connect Chatboq with WhatsApp to handle chats directly through your WhatsApp business line. No more switching platforms; your visitors' messages stay where they already are.

• Gmail / Email
  Let email inquiries flow into Chatboq’s unified inbox. Reply alongside chat threads, and manage contact data all in one place.

• Slack
  Notify your team via Slack when new leads or chats arrive. Agents can join or monitor conversations in Slack channels.

• Telegram
  Support users on Telegram seamlessly through Chatboq’s inbox, with message context, attachments, and chat history.

• Messenger (Facebook Messenger)
  Chatboq integrates Messenger so you can continue conversations from your Facebook page directly in your central inbox.

• Line
  Handle Line messages seamlessly within Chatboq, keeping all communications centralized. Respond quickly to inquiries while tracking conversation history for better customer insights.
  
  
• Discord
  Bring Discord server messages into Chatboq for managing community or customer engagement in one place. Keep conversations organized and trackable.
  
  
• Pipedrive
  Integrate Pipedrive CRM to sync leads, conversation data, and deal stages from Chatboq. Ensure no opportunity is lost and track customer interactions seamlessly

• Google Forms
  Sync Google Form submissions with Chatboq to automatically convert inquiries into conversations. Capture leads efficiently and follow up in real time.

• Zapier
  Use Zapier with Chatboq to automate workflows, connect hundreds of apps, and streamline repetitive tasks. Integrate messaging, CRM, and productivity tools effortlessly.
• Instagram
  Integrate Instagram DMs into Chatboq so you can respond to followers and customers directly from your dashboard. Maintain context across multiple conversations for better engagement.

CRM & Sales

Chatboq seamlessly integrates with leading CRM, sales, e-commerce, and productivity platforms to simplify how businesses manage communication and data. It connects your sales pipeline with real-time conversations, allowing teams to capture leads instantly, sync customer details, and maintain complete visibility across every stage of the buyer journey. By centralizing conversations and CRM workflows, businesses can automatically create, update, and nurture leads without manual data entry. Every interaction is recorded, ensuring that your sales team has all the context they need to close deals faster and improve follow-up accuracy.

E-Commerce & Payments

For online stores, Chatboq enhances the entire shopping experience by linking directly with popular e-commerce systems. It enables product recommendations within chat, retrieves pricing and stock information instantly, and assists with order tracking and recovering abandoned carts. Visitors can receive personalized product suggestions or checkout assistance right within the chat window. This helps reduce bounce rates, increase sales conversions, and create smoother buying experiences. The platform can even process payments directly inside the chat interface, making customer interactions effortless from inquiry to purchase.

Productivity & Workflow

In terms of workflow automation, Chatboq integrates with thousands of business tools to ensure seamless collaboration. It automates repetitive tasks such as updating spreadsheets, scheduling meetings, or sending chat transcripts to team inboxes. Every message and contact detail is synchronized across your workspace, creating a single source of truth for your team. These integrations transform Chatboq into the command center for your business operations, linking conversations, analytics, sales, and support into one unified ecosystem. By connecting your essential tools under one platform, Chatboq eliminates data silos, saves time, and boosts team productivity across departments.

Each integration helps centralize your operations, reduce tool switching, and create data consistency.

Here are the key advantages businesses gain by adopting Chatboq:

Choosing Chatboq is not only about adding a chat widget to your website. It is about transforming how your business communicates, converts, and grows. Below are the most impactful benefits companies experience after adopting Chatboq.

Boost Conversions

Chatboq’s conversion-focused chat widget helps you turn ordinary visitors into loyal customers.

• Proactive chat triggers engage users before they leave your site.
  
  
• Personalized messages show products, promotions, or solutions relevant to each visitor.
  
  
• Built-in lead forms and automated follow-ups capture contact details and move prospects into your sales funnel.

By connecting these features with your CRM, Chatboq ensures that every chat interaction has a measurable business impact. Businesses using Chatboq often see higher conversion rates and fewer abandoned sessions.

Reduce Churn

Retaining customers is just as important as acquiring them. Chatboq helps you keep your customers happy by staying connected at every stage of their journey.

• Use onboarding chats to guide new users through your platform or services.
  
  
• Provide instant assistance when customers face confusion or technical issues.
  
  
• Send AI-driven reminders and personalized follow-ups to re-engage inactive users. 

When customers feel supported, they are more likely to remain loyal and recommend your brand to others.

Better Customer Experience

Modern customers expect fast, friendly, and consistent communication. Chatboq delivers exactly that.

• Every customer message, whether from your website, WhatsApp, Messenger, or email, lands in a single unified inbox.
  
  
• Agents can view complete conversation histories, understand context, and provide accurate responses.
  
  
• The chatbot can offer self-service answers instantly while allowing customers to switch to a human agent whenever needed.

This level of convenience builds trust and strengthens long-term customer relationships.

Scalability

As your business grows, Chatboq grows with you.

• Add more agents, departments, or client accounts at any time without affecting performance.
  
  
• Manage high chat volumes with smart routing, automation, and team assignments.
  
  
• Use analytics and AI suggestions to optimize your workflows as demand increases.

Chatboq is suitable for startups, mid-size businesses, and enterprises that require a flexible yet reliable chat solution.

Increase Team Productivity

Chatboq streamlines your communication process so your team can focus on what matters most.

• The unified inbox eliminates tool switching and confusion.
  
  
• Automated workflows handle repetitive questions and route tickets to the correct department.
  
  
• Agents can collaborate in real-time using internal notes, tags, and notifications.

By automating low-value tasks, your team can concentrate on conversions, upselling, and relationship building.

Gain Actionable Insights

Data is at the heart of every wise decision. Chatboq provides deep analytics and reporting to measure your chat performance.

• Track chat volume, customer satisfaction, and conversion rates.
  
  
• Identify which messages drive the most engagement.
  
  
• Understand when your customers are most active and optimize your chat timing.

These insights help you refine your customer engagement strategy and continuously improve your results.

Centralize Your Communication Tools

Most businesses struggle with too many disconnected tools. Chatboq eliminates that problem.

• Connect multiple messaging platforms, including WhatsApp, Messenger, and Telegram, in a single dashboard.
  
  
• Integrate your CRM, e-commerce store, and marketing tools without switching screens.
  
  
• Sync customer data across all systems for consistent communication.

Centralization saves time, reduces errors, and creates a smoother workflow across teams.

Build Stronger Customer Relationships

Chatboq helps your brand feel more human. Personalized conversations and consistent follow-ups make customers feel valued.

• Use AI to remember customer preferences and tailor your tone accordingly.
  
  
• Offer support at every stage of the journey, from browsing to post-purchase.
  
  
• Build loyalty by maintaining friendly, consistent communication.

This approach leads to repeat sales, stronger relationships, and more positive reviews.

Lower Operational Costs

With automation and AI features, Chatboq reduces the need for large support teams while maintaining quality service.

• Automated chat flows handle routine questions 24/7.
  
  
• Smart routing ensures that only complex issues reach human agents.
  
  
• Reduced ticket volume means fewer delays and lower overhead costs.

Businesses that adopt Chatboq often see significant efficiency gains without increasing expenses.

Faster Lead Response Times

Timing matters in sales. Chatboq’s real-time visitor monitoring and lead-capture automation enable your team to respond instantly.

• Receive alerts when high-value visitors land on your website.
  
  
• Initiate personalized conversations within seconds.
  
  
• Route inquiries to the most relevant agent or department automatically.

Immediate engagement can make the difference between a lost opportunity and a closed deal.

Greater Return on Investment

When all your communication, automation, and CRM features work together, your business sees a clear ROI.

• Higher engagement rates lead to more conversions.
  
  
• Faster response times improve customer satisfaction scores.
  
  
• Automation saves time and reduces human workload.

The result is a more efficient operation that generates measurable growth without additional cost.

Support Global Operations

If your audience spans different countries, Chatboq makes communication easy.

• Support multiple languages within the same chat widget.
  
  
• Schedule proactive messages based on local time zones.
  
  
• Offer round-the-clock availability using AI and predefined chat flows. Whether you run a small online store or a global brand, Chatboq helps you deliver consistent customer service worldwide.

Beyond that, you get:

• Less tool fragmentation
  
  
• More efficient team workflows
  
  
• Richer data and insights
  
  
• Faster lead response times
  
  
• Improved ROI from chat technology
  

Here’s a feature comparison across Chatboq and some popular alternatives: LiveChat, Tidio, Chatbot.com, and Intercom.

In this comparison, Chatboq positions itself as a challenger brand, offering many premium features that other solutions provide, while staying lean, flexible, and focused on integration. Chatboq does everything (chat, bot, CRM, multichannel) under one roof.

Setting up Chatboq is straightforward. Here’s a step-by-step onboarding flow:

1. Sign up / request a demo.
   Choose a free trial or schedule a personalized demo to see Chatboq in action.
   
   
2. Connect your domain & embed the chat widget.
   Add a snippet to your website or use one-click integrations if supported (e.g., Shopify).
   
   
3. Customize your chat widget.
   Set colors, branding, welcome messages, default flows, and bot persona.
   
   
4. Connect channels & integrations.
   Link WhatsApp, Messenger, email, CRM, and e-commerce tools.
   
   
5. Set up basic flows
   Create or activate templates for FAQs, lead capture, or cart recovery.
   
   
6. Enable proactive triggers
   Choose which triggers (exit intent, scroll, time-based) to use.
   
   
7. Test & preview
   Try out the chat flows yourself, simulate scenarios, and fine-tune.
   
   
8. Launch & monitor
   Go live, monitor engagement, and review chat analytics to iterate.
   
   
9. Scale & optimize
   Add more agents, expand to more channels, A/B test messaging, or build custom flows.

Chatboq addresses the core challenges businesses face in customer communication: fragmented channels, limited automation, disconnected data, and low chat-to-lead conversion rates. By combining real-time visitor monitoring, conversion-focused chat widgets, AI-powered workflow automation, multi-channel messaging support, and advanced analytics, Chatboq delivers a unified platform that goes beyond a simple chatbot or live chat tool. It represents the next generation of conversational infrastructure.

Adopting Chatboq means more than adding a chat widget, it’s about centralizing your customer engagement engine. Teams can connect instantly with visitors, provide personalized support, and drive revenue through meaningful, real-time conversations across web, mobile, and social channels.

For businesses aiming to elevate their customer experience, streamline support workflows, and enhance sales and lead generation, Chatboq is a future-ready, scalable solution that grows with your organization.